Shipping and Returns

Day & Night Botanicals Return Policy

At Day & Night Botanicals, we are committed to providing our esteemed customers with the finest products and exceptional service. Your satisfaction is paramount, and we understand that sometimes things might not work out as planned. Here is our return policy designed with your convenience in mind:

Easy Returns

If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return process. Simply follow the guidelines below, and we'll ensure a smooth experience:

Return Eligibility

  1. Time Frame: Returns must be initiated within 30 days of receiving your order.

  2. Condition: Products must be unused, unopened, and in their original packaging. Items that have been used, altered, or damaged may not qualify for a refund or exchange.

  3. Proof of Purchase: A receipt or proof of purchase is required to process your return.

How to Return

  1. Contact Us: Begin by reaching out to our Customer Care team at hello@dnbotanicals.shop. Provide your order number and details about the product you wish to return.

  2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) along with detailed instructions on how to send the product back to us.

  3. Packaging: Securely pack the item in its original packaging.

  4. Shipping: Send your return to the address provided in the return authorization instructions. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds & Exchanges

  • Refunds: Once your return is received and inspected, we will process your refund. Please allow 5-7 business days for the credit to appear on your original method of payment.

  • Exchanges: If you prefer an exchange, please specify the desired product in your return request. We will ship the replacement item at no additional cost once the returned product is received and verified.

International Returns

For our international customers, we extend the same commitment to your satisfaction:

  1. Return Shipping Costs: International return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

  2. Customs and Duties: Any customs fees, duties, or taxes incurred during the return process are the responsibility of the customer.

  3. Processing Time: Please allow additional time for international returns to be processed.

Non-Returnable Items

For the safety and hygiene of all our customers, certain items are non-returnable, including but not limited to:

  • Opened and used products

  • Sale or clearance items

We're Here to Help

We understand that sometimes things don’t go as planned. Our friendly Customer Care team is here to assist you with any questions or concerns. We’re committed to ensuring that your experience with Day & Night Botanicals is nothing short of delightful.

Thank you for choosing Day & Night Botanicals. We appreciate your business and look forward to serving you again.

Warm regards,

The Day & Night Botanicals Team